The task will be to lead and oversee the client migration integration projects.
Provide direction and support to Client Integration teams globally when required to ensure clients are migrated with minimal impact to their day to day business.
This involves communicating effectively with regional stakeholders and breaking down the barriers that prevent global and regional consistency.
The role requires an in-depth understanding of both the wider financial and technical environment of a client's business.
The role also requires the jobholder to identify key barriers/and any core problems that may affect an efficient migration and must apply logical problem-solving skills in order to deal creatively with complex situations which they must be able to resolve to both the client's and Bank's satisfaction.
Skills and experience needed for this position:
-Relevant product knowledge including knowledge of HSBC Group channels is desirable but not essential.
-Experience working in a customer facing role.
-A track record of gaining an understanding of customers' needs and delivering excellent customer service.
-Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered.
-Proven experience of successful project management, utilising relevant tools and techniques to ensure consistent delivery.