Production Support Lead

  • Job Reference: VC10776
  • Date Posted: 8 January 2021
  • Recruiter: DWI Consulting
  • Location: Stuttgart, Baden-Württemberg
  • Salary: On Application
  • Sector: All Jobs, Information Technology Jobs, Sales Jobs in IT, Business Development Jobs in IT, Engineering Jobs in IT
  • Job Type: Contract
  • Duration: 6 Months
  • Contact: EMEA Team
  • Email: Dieter.b@dwi-c.com
  • Telephone: +44 (0) 20 3006 3619

Job Description

We are looking for a consultant that have more than 5 years of work experience in a multi-vendor production support project and that is proficient in Telecom wireless domain and Telecom OSS systems. Also have good understanding of SLA management and very good understanding ITIL best practices, support process.

The task will be to participate in business and system requirements sessions. Analyse network performance, Understand KPIs, plan to meet client KPI requirements in coordination with the vendors. Interface with customer and vendor partners for issue resolution, status updates. Plan, identify and implement improvements in project process & tools. Implement process automations to improve the operations efficiency with time. Build repository of team`s collective knowledge, seek information and leverage knowledge from other projects in order to drive higher efficiency and effectiveness and preserve organization knowledge. Mentoring the team on Technical Competencies and provides performance feedback of the individual team members to Project Manager in order to manage performance.

The consultant that take on this job must have good Technical understanding of OSS systems and able to guide team on OSS system setup and comprehensive understanding of the 5G implementation and its operation support requirements.

This is a German speaking position.