Technical Manager

  • Job Reference: VC10863
  • Date Posted: 24 March 2021
  • Recruiter: DWI Consulting
  • Location: Brussels
  • Salary: On Application
  • Sector: All Jobs, Information Technology Jobs, Sales Jobs in IT, Business Development Jobs in IT, Engineering Jobs in IT
  • Job Type: Contract
  • Contact: EMEA Team
  • Email: Martin.h@dwi-c.com
  • Telephone: +44 (0) 20 3006 3619

Job Description

Technical Manager/ Application Reliability Engineer

We are currently looking for a Technical Manager who has a background as a Technical lead and is very hands on. 

The Role

You will be responsible and accountable for the reliability and availability of the Business Critical platform end to end. This requires a full stack approach starting from the front-end applications to the backend systems, integration/API’s to the hosting components.  Therefore, a proactive monitoring system / approach will be crucial to work in a proactive way with the service owners of the underlying services making up the Car T Business Critical platform. 

Responsible for problem, availability and capacity management and for the selection of components for continuity and disaster recovery.  Ensures the same issues do not re-occur repeatedly, and business disruptions decrease over time.

Key Responsibilities

Problem Management:

Manage all problems from the time they are detected, throughout their resolution and closing in to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented. Full Problem Management Lifecycle (Record, Classify, Prioritize / Investigate and Diagnose / Resolve Problem / Close Problem). Manage Specialist team resources towards Problem root cause and resolution

 

Availability Management:

Ensure that the level of service availability delivered in all services is matched to or exceeds the current and future agreed needs of the business, in a cost-effective manner.

Accountable for driving down TTR (Time to Resolve) on major incidents affecting availability.

Responsible for end-to-end Lifecycle for Availability Management (Plan & Design for Availability, Risk Assessment, Implement Countermeasures, Test Availability & Resilience Mechanisms, Monitor, Measures, Analyze, & Report Availability).

Designs, develops, owns monitoring solutions in alignment with the Reliability engineers of the different platforms making up the Car T Business Critical platform

Collaborate with Solution owners, other service owners and release management for all platforms making up the Car T Business critical platform

Works with delivery/build team to ensure application is maintainable and new development does not negatively impact production.

 

Capacity Management:

Ensure that cost-justifiable IT capacity always exists and is matched to the current and future agreed needs of the business.

Responsible for Capacity Lifecycle management in conjunction with Infrastructure to analyze, tune & implement capacity as needed.  Perform application sizing and plan & optimize.

 

Continuous Service Improvement:

Monitor and measure the quality of IT operations, benchmark these metrics, and initiate improvement actions when they do not meet minimum requirements.

Responsible for documentation and incorporation of non-functional requirements in application development.

Drive automation to reduce tickets and eliminate human error.

Assist Solution owner with estimates and quotes for the application maintenance service.

Works with Rapid Response teams to minimize TTR on major incidents and to identify chronic/recurring issues that require problem management

Works with delivery/build team to ensure application is maintainable and new development does not negatively impact production.

 

Continuity / Disaster Recovery

Coordinate with Infrastructure team and Disaster recovery team to provide input in ITSCM Plans and Testing Activities.

 Qualifications

Relevant experience preferred in Healthcare industry

Strong verbal and written communication skills

Strong leadership skills, facilitating escalated issues to resolution

Must be able to solve complex business problems and present recommendations to senior management effectively

Extensive knowledge in monitoring, automation, orchestration and other management tools.

Experience in 1 or more of the following technology solutions is required: Salesforce, Cloud Native development, ERP SAP, integration / API design

Proficiency in high-level coding languages like React, Node.js, Python

Understanding of network layers, transaction routing and monitoring thereof

Experience with CI/CD, configuring deployment pipelines, release management

Skilled in performance testing and analysis of results

 

9 Months Plus Extension 

Start ASAP.

Remote working then onsite in Belgium