We are looking for a Technical Product Owner (TPO) who will work at the intersection of business & technology products delivery which will initiate and set goals for the products according to the strategic objectives of the organization.
The task will is to be responsible for setting and maintaining a clear operational vision for the Contact Center products, platforms and associated capabilities delivered in support of Global Services (GS).
You will have close collaboration with key business and IT partners across our clients enterprise during the planning, implementation, deployment of products, programs and projects.
The role assists in maintaining external relations with key IT application suppliers.
The individual manages relationships with Business Product Owners (BPO) & squad delivery teams, and is focused on implementing and maintaining products globally across our client.
You will be required to provide domain expertise working directly with business partners, contractors, and other areas of the organizations.
In this role, you will supervise the daily execution and delivery of the squad's product delivery teams from start to completion.
You will focus on developing and delivering technology solutions to the business, working closely with business and technology partners to prioritize critical market go-live dates.
You should have good technical team leadership qualities and experience, as well as excellent business partnering, and interpersonal skills.
You will ensure the product launches & releases are completed on time.
You ensure the capacity teams have a continuous backlog of user stories by prioritizing the development along with the BPOs and the Global TPO.
You will ensure the support team is meeting their SLAs for all incidents and service requests.
You will take end-to-end ownership of the GS technology products Agile delivery teams and initiatives, collaborate with and influence a broad range of multi-disciplinary teams (Software Development, Business SME, SQA, Application Testing, Analysts).
Skills and experience needed for this position:
-3+ years of Contact Center Technologies is required. Experience on Genesys Pure Cloud or AmazonConnect is preferred.
-8 + years preferred of relevant experience in managing technical and/or Enterprise Complex programs and associated teams; strong leadership, communication and interpersonal skills; effective manager of people and strong team-building skills.
-Demonstrated ability to manage technical teams across business and technical areas. Ability to succeed in a matrixed environment and influence adoption of new thinking.
-Experience in Quality Assurance, SDLC and Agile development practices, Jira
-Outstanding understanding of change management principles and performance evaluation processes.